FAQ

  • What is your mobile model?

    Our mobile model refers to our team of fully equipped technicians who operate out of service vans instead of a fixed on-site presence. This allows us to respond quickly, efficiently, and flexibly to maintenance requests across multiple properties, minimizing downtime and improving service responsiveness.

  • What types of tickets or work requests can you complete?

    We handle a wide range of service requests, including general repairs, plumbing issues, HVAC support, light electrical, janitorial tasks, landscaping, snow removal, and other preventative or corrective maintenance needs. If a task falls outside our in-house capabilities, we coordinate with trusted subcontractors.

  • What liabilities are you managing through your platform?

    Our system helps manage and mitigate property-related liabilities such as slip-and-fall risks (snow/ice), fire hazards (dryer vents), water damage (catch basins), and compliance-related issues (cleaning standards, preventative maintenance). All actions are tracked and documented to ensure accountability and reduce client exposure.

  • What does “semi-skilled” mean in your staffing model?

    Semi-skilled refers to team members who have hands-on experience and training in areas such as maintenance, janitorial work, or landscaping but may not hold formal trade licenses. These staff members are capable of completing routine repairs and tasks under the guidance of supervisors or licensed professionals.

  • How do I track the status of service requests?

    All service progress is tracked through our app, where clients can view updates, completion statuses, and reports in real time.

  • Are your services scalable for large portfolios?

    Absolutely. We currently service hundreds of buildings across Canada and have the capacity to scale quickly for regional and national portfolios.